Thank you for shopping with Nove Paris.

Order Processing

Orders are processed within 1–3 business days after payment confirmation. Orders are not processed on weekends or public holidays.

During periods of high demand, processing times may be slightly longer.

Shipping Times

Estimated delivery times:

• France: 5–12 business days

• Europe: 5–15 business days

• International: 7–20 business days

Please note that delivery times are estimates and may vary due to customs procedures, weather conditions, carrier delays, or other factors beyond our control.

Shipping Costs

Shipping costs are calculated at checkout based on your location and the selected shipping method.

We may occasionally offer free shipping promotions, which will be clearly displayed on our website.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing a tracking number. Tracking information may take a few days to update after shipment.

Incorrect Address Information

Customers are responsible for providing accurate shipping information. We are not responsible for delays or failed deliveries caused by incorrect or incomplete addresses.

Lost or Delayed Packages

If your package is significantly delayed or appears to be lost, please contact our customer support team. We will work with the shipping carrier to investigate the issue and find a solution.

Customs and Import Duties

For international orders, customs duties, taxes, and import fees may apply depending on your country's regulations. These charges are the responsibility of the customer.

Contact Us

If you have any questions regarding shipping, please contact our customer support team. We are happy to assist you.